Our Unpaid, Extra Shadow Work – NYTimes.com

30 Oct

When we ‘automate’ many tasks we take tasks from one group of people, who perform them as full-time jobs, and redistribute them across another, larger, group of people who perform them as ancillary accompaniments to other tasks.

Of course, these shadow chores never appear in one’s job description, let alone justify any salary increase. Shadow work is just covertly added to our daily duties. As robotic devices replace human workers, end-users like customers and employees are taking on the remnant of the transaction that still requires wetware — a brain. New waves of technology change how things are done, and we docilely adapt — unavoidably so, as there’s usually no alternative. Running a business without e-mail is hardly a viable option, but with e-mail comes spam to be evaluated and deleted — more shadow work.

via Our Unpaid, Extra Shadow Work – NYTimes.com.

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